Terms & Conditions

TablePouncer User Agreement:

This USER Agreement (the "Agreement") and the policies referred to herein contain the complete terms and conditions that apply to your use of the restaurant reservation services (the "Services") being offered at the URL http://www.tablepouncer.com and all affiliated websites and mobile applications owned and operated solely by Pouncer Media Ltd, along with its parent company, subsidiaries or other affiliated companies(collectively, the "TablePouncer Site"). As used in this Agreement, "TablePouncer" refers to Pouncer Media Ltd; and "USER" or "you" refers to you. USE OF THE SERVICES AND THE TABLEPOUNCER SITE CONSTITUTES KNOWING ACCEPTANCE AND ACKNOWLEDGEMENT OF THIS USER AGREEMENT, AND TABLEPOUNCER'S PRIVACY POLICY (COLLECTIVELY, THE "TABLEPOUNCER POLICIES)".

TablePouncer may modify this Agreement's terms and conditions at any time without notice. Continued use of the Services and the TablePouncer Site after a change in this Agreement, or after implementation of any other new policy constitutes acceptance of such change or policy. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT OR ANY REVISED VERSION OF THIS AGREEMENT, PLEASE DO NOT USE THIS SITE.

  • 1. WHAT WE DO

    TablePouncer provides the Services to USER for the purpose of assisting USER in securing dining reservations at participating third party restaurants (each a "Restaurant"). In response to a USER's online request, the TablePouncer Site directly contacts the Restaurant's computerised database of reservations. The availability of reservations is determined at the time of USER's query. Once a reservation is made by USER, TablePouncer will provide confirmation of the reservation to USER by SMS and email. By using the Services, USER agrees to receive reservation confirmations by SMS and email after booking a reservation through the TablePouncer Site.

    TablePouncer charges USER a booking fee each time USER makes a booking using the TablePouncer service. USER can pay the booking fee using their mobile phone, credit card, debit card or Paypal account. Booking fees are non-refundable if the booking is cancelled by USER within 24 hours of the booking. If the booking is cancelled by USER prior to 24 hours of the booking, then the booking fee will be credited back to USER's account and can be used towards a future booking. If the booking is cancelled by the Restaurant, regardless of how far in advance of the booking the cancellation takes place, the booking fee will be credited to USER's account.

    Whilst TablePouncer does everything possible to ensure that bookings are honoured by the Restaurant, there are rare circumstances where the Restaurant will cancel the booking. When this happens TablePouncer will help USER to find an alternative dining option, but will not be liable for any loss incurred by USER as a result of the cancelled booking.

  • 2. NO SHOW POLICY

    TablePouncer is committed to providing superior quality services to its USERS and Restaurants. To assist us in maintaining a consistently high level of service with the participating Restaurants and patrons, USERS are asked to cancel any reservations that they will be unable to honour at least 2 hours in advance on the day of the reservation. You must call the restaurant directly. In the case of larger party reservations, you may be required to cancel your reservation in accordance with that restaurant's individual cancellation policy, which will always be shared with the USER at the time the reservation is made.

    If you are unable to keep your reservation and you fail to cancel, TablePouncer will send you an email letting you know that our records indicate that you were a no-show. By using the Services, USER agrees to receive no-show confirmations by email after a Restaurant and/or the TablePouncer Site reports your reservation was not honoured, whether or not that was in fact the case. Your TablePouncer account will be terminated if you no-show for four reservations within the same twelve-month period. If you receive a no-show confirmation email in error, please click here for information on how to dispute it. USER agrees that all final no-show determination will be made by TablePouncer in its sole discretion.

  • 3. PRIVACY POLICY

    TablePouncer is committed to safeguarding your privacy online. Please review our privacy policy.

  • 4. USAGE GUIDELINES

    The Services are being offered to USER for USER's personal use. USER agrees to use the Services only to book reservations at participating Restaurants and then honour those reservations by arriving at the Restaurant(s) on time and ordering and paying for a meal. USER further agrees not to book more than one (1) reservation for USER's personal use during any one meal time (e.g. lunch, dinner, etc.).
    Resale or attempted resale of reservations is prohibited, and is grounds for, among other things, cancellation. TablePouncer expressly reserves all its rights and remedies under applicable state and federal law.

    Any and all other uses which are unlawful or in violation of this Agreement's terms and conditions are prohibited. TablePouncer reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel reservations.

  • 5. EMAIL POLICY

    You may receive periodic emails from TablePouncer if you opted to receive such email at the time of registration with the TablePouncer Site. If you would rather not receive email from TablePouncer, please send an email to support@tablepouncer.com and you will be unsubscribed from receiving further mailings. USER acknowledges and agrees, however, that USER will still receive reservation confirmation emails, no-show confirmation emails, reservation change confirmation emails, reservation cancellation confirmation emails and other emails relating to reservations booked by USER through the TablePouncer Site, even if USER has opted not to receive periodic email from TablePouncer. While you cannot unsubscribe from all service messages, you may select not to receive future diner-feedback invitation emails by following the "unsubscribe" instructions provided. In accordance with our Privacy Policy, we do not share any of your individual information without your prior consent.

  • 6. INTELLECTUAL PROPERTY AND GRANT OF RIGHTS TO USER

    The materials and services provided for and depicted on the TablePouncer Site are protected by copyright, trademark, patent and other intellectual property laws. All text, graphics, video, data or other content on the TablePouncer Site ("TablePouncer Content") is provided to USER by TablePouncer for the sole purpose of using the Services. USER shall not copy, display, modify, create derivative works of, publish, or sell the TablePouncer Content or any information, software, or services provided by TablePouncer hereunder. The TablePouncer Content may be modified from time to time by TablePouncer in its sole discretion. Except as expressly set forth herein, no license is granted to USER for any other purpose, and any other use of the Services or the TablePouncer Content by USER shall constitute a material breach of this Agreement. Nothing in this Agreement shall affect any rights of TablePouncer or its licensors in the Services or TablePouncer Content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No license, right or interest in any trademarks of TablePouncer or any third party is granted under this Agreement. Nothing in this Agreement shall affect any rights of TablePouncer or its licensors in the Services or TablePouncer Content, and any associated patents, trademarks, copyrights, mask work rights, trade secrets or other intellectual property rights. No license, right or interest in any trademarks of TablePouncer or any third party is granted under this Agreement.

  • 7. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

    At TablePouncer's invitation, USER may submit reviews, comments, and ratings, send e-mails and other communications; and submit suggestions, ideas, comments, questions, or other information for publication and distribution to restaurants and other third parties, so long as the content is not illegal, threatening, obscene, racist, defamatory, libellous, pornographic, infringing of intellectual property rights, promoting of illegal activity or harm to groups and/or individuals, invasive of privacy, purposely false or otherwise injurious to third parties or objectionable and does not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of "spam" or references to illegal activity, malpractice, purposeful overcharging, false advertising or health code violations (e.g. foreign objects in food, food poisoning, etc.). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. TablePouncer reserves the right (but not the obligation) to remove or edit such content, but may not regularly review submitted content.

  • 8. ACCESS AND INTERFERENCE

    Much of the information on the TablePouncer Site is updated on a real time basis and is proprietary or licensed to TablePouncer by its Restaurants or third parties. By using the TablePouncer Site, you agree not to:

    • Use any robot, spider, scraper or other automatic device, process or means to access the TablePouncer Site for any purpose without TablePouncer's express written permission.
    • Take any action that imposes or may impose (in TablePouncer's sole discretion) an unreasonable or disproportionately large load on our infrastructure.
    • Implement any manual processes to monitor or copy TablePouncer Content from the TablePouncer Site without express written permission.
    • Utilise any device, software or routine that will interfere or attempt to interfere with the functionality of the TablePouncer Site.
    • You must have JavaScript enabled to use this site. Portions of the TablePouncer Site, including but not limited to: making, modifying or cancelling reservations, may not be accessible with JavaScript disabled.

  • 9. LIABILITY LIMITATIONS

    EXCEPT AS PROHIBITED BY LAW, IN NO EVENT SHALL TABLEPOUNCER BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IS ANY WAY CONNECTED WITH (I) ANY USE OF THE SERVICES, THE TABLEPOUNCER SITE OR THE TABLEPOUNCER CONTENT, (II) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR INABILITY TO USE ANY COMPONENT OF THE SERVICES OR THE TABLEPOUNCER SITE FOR RESERVATIONS), OR (III) THE PERFORMANCE OR NON-PERFORMANCE OF ANY RESTAURANT IN CONNECTION WITH THE SERVICES. IN ADDITION, ALL USERS SPECIFICALLY UNDERSTAND AND AGREE THAT ANY THIRD PARTY DIRECTING USERS TO THE TABLEPOUNCER SITE BY REFERRAL, LINK OR ANY OTHER MEANS IS NOT LIABLE TO USER FOR ANY REASON WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES OR LOSS ASSOCIATED WITH THE USE OF THE SERVICES, THE TABLEPOUNCER SITE OR THE TABLEPOUNCER CONTENT. TABLEPOUNCER IS NEITHER AN AGENT OF NOR IS CONNECTED WITH ANY AFFILIATED RESTAURANT IN WHICH A USER HAS MADE A RESERVATION. TABLEPOUNCER IS NOT LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH A USER'S VISIT TO AN AFFILIATED RESTAURANT.

  • 10. DISCLAIMER OF WARRANTY

    THE INFORMATION, PROGRAMMES, PRODUCTS, AND MATERIALS CONTAINED IN OR ACCESSED ON THE TABLEPOUNCER SITE, INCLUDING, WITHOUT LIMITATION, THE SERVICES AND THE TABLEPOUNCER CONTENT, ARE PROVIDED TO USER ON AN 'AS IS' BASIS AND WITHOUT WARRANTY OF ANY KIND. TABLEPOUNCER DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO THE SERVICES, THE TABLEPOUNCER SITE, THE TABLEPOUNCER CONTENT AND RELATED MATERIALS PROVIDED HEREUNDER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING.

  • 11. INDEMNITY

    You will indemnify TablePouncer and its officers, directors, employees, representatives and agents (collectively, the "Indemnitees"), against any loss, damage or cost incurred by us arising out of your use of the TablePouncer Site, including, without limitation, the Services, the TablePouncer Content or any other information accessible over or through the TablePouncer Site, including information obtained from linked sites, your submission or transmission of information or material on or through the TablePouncer Site or your violation of this Agreement, our privacy policy or any other laws, regulations and rules. You will also indemnify the Indemnitees against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defences.

  • 12. ACCESS TO THIRD PARTY SITES

    The TablePouncer Site may contain links or other access to Web sites operated by parties other than TablePouncer. Such links or access are provided for USER's reference only and TablePouncer does not control such Web sites and is not responsible for their content. TablePouncer's inclusion of any links or access to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. TablePouncer is not liable for the statements, conduct, good or services of any third party.

  • 13. SEVERABILITY

    If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted.

  • 14. NO ASSIGNMENT

    This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by USER, but may be so transferred, assigned or delegated by TablePouncer.

  • 15. WAIVER

    Any waiver of any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right.

  • 16. CHOICE OF LAW

    The Terms of Use is made under and shall be governed by and construed in accordance with the laws of England without regard to its conflicts of law provisions. Any claim or controversy arising out of or related to these Terms of Use shall be instituted exclusively in the English courts.

REVISION DATE: December 16th, 2012

Do you need some help?

TablePouncer.com Venator House, Unit 9 St Stephens Court, 15-17 St Stephens Road, Bournemouth BH2 6LA